Canon USA & Affiliates Inbound Call Taker 8:00am - 4:30pm in Schaumburg, Illinois

Overview

Canon Solutions America Customer Communications Representatives/Inbound Call-Takers are responsible for ensuring that all service calls are answered and entered in a quick and timely manner. Inbound Call Takers are also responsible for providing other service or sales support as needed to provide the best possible customer service.

Responsibilities

  • Responsible for answering 100+ business customer phone calls per day.

  • Accurately enter service requests in Oracle from phone, email, voice mail and fax.

  • Use excellent service and communication skills to work toward a positive resolution for both the customer and Canon Solutions America.

  • Increase customer loyalty by providing customers with fast and friendly service.

  • Ability to ask questions, determine what support the customer requires, and correctly route service requests.

  • Accuracy in obtaining customer information for Oracle database management.

Qualifications

  • Your qualifications must include a high school diploma or equivalent.

  • Minimum of 2 years similar customer service experience in an automated environment.

  • Must be able to work Monday through Friday from 9:30am - 6:00pm.

  • Strong PC literacy, data entry and organizational skills.

  • Experience in a customer call center environment a plus.

  • Oracle knowledge a plus.

Company Overview

About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

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Posting Tags

#LI-DNP

Requisition ID 20049

Category Customer Service/Support

Position Type Full-Time