Canon USA & Affiliates Customer Service (Parts) Representative I in Schaumburg, Illinois


If you are a detail oriented, motivated individual and you enjoy a challenge, this may be the position for you!

The hours for this position are 9:30am - 6:00pm

We provide our employees with:

  • Competitive compensation package

  • Very generous vacation, holiday, and sick time benefits.

  • Outstanding medical/dental/vision benefits begin on day one of employment.

  • 401(k) plan with immediate company match.

  • Tuition reimbursement program and on-going company training.

  • Career advancement potential.

  • Healthy work/life balance.

  • And many other outstanding benefits


  • Canon Solutions America Customer Service Representatives are responsible for creating and processing inbound orders for Canon parts and supplies.

  • Utilize analytical and technical skills to investigate, understand, and document customer inquiries and issues.

  • Build Canon Solutions America, Inc customer loyalty by providing customers with fast and friendly service.

  • Enter orders into SAP and Oracle, with AS400 being used as a data reference.

  • Work effectively with other departments towards the corporate goal of customer satisfaction.


  • Associate’s degree required, Bachelor’s degree preferred.

  • Working knowledge and experience with Excel required.

  • Customer Service Experience and order entry experience preferred.

  • Strong organizational skills and attention to detail are required.

  • Strong verbal and interpersonal skills are required.

  • Works well in a team environment.

  • SAP and Oracle experience is a plus.

Company Overview

About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

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Posting Tags


Requisition ID 20114

Category Customer Service/Support

Position Type Full-Time