Canon USA & Affiliates Technology Operations Specialist in San Francisco, California
Responsible for establishing and maintaining relationships with all appropriate IT administrators and personnel.
Establishes and manages relationships with all appropriate client IT administrators and personnel.
Establishes and maintains a thorough knowledge of the client's networking environment.
Maintains up-to-date knowledge of all solutions deployed within the client's environment.
Responsible for regular application administration for fleet management, output management and scanning software solutions.
Assists the client and Canon's Account Team in the testing and implementation of hardware/software solutions in client's network environment.
Performs all technical support and troubleshooting activities.
Communicates chronic technology issues, concerns and suggestions with Client, Canon Account Team and Canon Technology Facilitator.
Provides training to Canon site-personnel on pre-defined trouble-shooting and remediation strategies, where appropriate.
Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
Significant experience in a customer service oriented environment is required.
Technical competency skills and excellent problem solving skills.
Must be proficient in MS Project, Word, Power Point and Excel.
Must have clean, valid driver's license.
About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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Requisition ID 20228
Position Type Full-Time