Canon USA & Affiliates Field Service Technician- Greenwood, MS in Ridgeland, Mississippi
Canon Solutions America Field Service Technician's are responsible for servicing and maintaining Canon Solutions America supported cut sheet products and certain large format products in accordance with Canon Solutions America Service and Parts Standards to achieve efficiency and a high level of customer satisfaction
As a Field Service Technician you will diagnose routine mechanical and system failures using established procedures and perform basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures. You will be able to identify and understand issues, problems, and opportunities, and take appropriate actions that are consistent with available facts.
Your qualifications must include a minimum of an Associates degree or equivalent training in Military/Trade School/Industry or equivalent experience or completion of an Electronics school or equivalent electronics training. You must possess a basic understanding of Internet environments, be able to work effectively and cooperatively with supervisors, other team members, and with customers, and must be able to clearly communicate technical information, both orally and in writing. You must be able to effectively manage your own time and resources, and ensure that work is completed efficiently, including scheduling work to accommodate customer's needs and end user SLAs.
You must possess a valid driver's license and be able to lift 50 pounds.
Depending on client needs and service agreements, certain technician jobs may require the ability to work a shift schedule, be on call, or travel occasionally.
New technicians participate in Canon's 6 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician. Successful completion of the 120-day introductory period and completion of the PDIF new hire class are required.
About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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Requisition ID 19330
Category Product Support
Position Type Full-Time