Canon USA & Affiliates Site Representative - Office Services in Philadelphia, Pennsylvania
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
Mail Services- Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items. Responds to customer requests. Performs routine upkeep of equipment. Records and tracks customer inquiries and fulfillment of requests.
Copy/Print Services- Operates color and black and white reprographic equipment, bindery equipment, and industrial sized cutting materials and drills. Responsible for collating and binding. Receives and reviews customer work orders, performs basic equipment maintenance, makes pick-ups and deliveries. Records job data in logs or other forms as appropriate; performs data entry, maintains inventory supplies. Understands and responds to customer needs and requests, assists end-users in basic functionality of copy equipment.
Copier Maintenance- Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location. Follows daily, established maintenance processes and procedures. Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper. Evaluates equipment issues and notifies service department if unable to resolve. Delivers paper. Assists end-users in basic functionality of equipment. Records meter reads. Maintains service activity reports. Monitors supplies and restocks inventory.
General Office Services:
Reception Backup, Pantry, Inventory, Order Supply, etc
High school diploma or equivalent.
Basic computer skills/technical knowledge.
Ability to juggle multiple tasks and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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Requisition ID 20120
Position Type Full-Time