Canon USA & Affiliates Representative, Collections I in Mt. Laurel, New Jersey
The Collections Representative I is responsible for the timely collection of all items (Rental, Tax, Maintenance, etc.) as billed to the customer by CFS as outlined in the underlying Agreements. Promote Canon Brand through the use of applicable techniques aimed at balancing collection and customer service efforts.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates.
Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases. Resolve customer delinquency to ensure resolution prior to 90 days.
Accountable for reducing delinquency for assigned accounts.
Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion.
Has skip tracing/account reconciliation knowledge.
Update core systems with case management while updating and maintaining both the contact and virtual account database.
Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image.
Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time.
Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers.
Successfully completes other projects as assigned by management.
Demonstrate excellent customer service/listening skills and provide timely follow-up
Demonstrates a positive attitude, quality work ethic, works well with others, and respectful of other associates at all
Ability to work in a culturally diverse functional team
Bachelor’s degree or equivalent experience preferred.
Experience Preferred: no previous collections experience to 1 year Collections/Customer Service experience.
Strong verbal and written communication skills.
Intermediate knowledge level of Microsoft Office products
Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met.
Proven analytical problem solving skills and basic math skills required
Ability to multitask and excel in a fast paced environment.
Strong ability to prioritize, with excellent time management skills.
Successful utilization of systems: SalesForce, Unified Desktop
About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2017† and is one of Fortune Magazine's World's Most Admired Companies in 2018. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visitingand follow us on Twitter @CanonUSA. For media inquiries, please contact.
† Based on weekly patent counts issued by United States Patent and Trademark Office. .
All referenced product names, and other marks, are trademarks of their respective owners. .
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Requisition ID 19979
Category Customer Service/Support
Position Type Full-Time