Canon USA & Affiliates Collections Representative II (Major) in Mt. Laurel, New Jersey
The Collections Rep. II will provide premier customer and dealer support, as single point of contact, in the collections and customer service process.
Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates.
Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases. Resolve customer delinquency to ensure resolution prior to 90 days.
Responsible for servicing all aspects of the customer relationship, including but not limited to:
Understanding customer requirements for purchase orders, invoicing and payments. Review, prepare, and send manual invoicing both timely and accurately if warranted by customer requirements. Collecting on delinquent accounts, answering incoming customer/dealer inquiries via phone or email, account reconciliations, billing/invoicing inquiries, updating customer Purchase Orders, process and apply payments as customer intended, insurance/property and sales tax inquiries, buyout and upgrade quotes, scheduling equipment removal and termination of contracts.
Update core systems with case management while updating and maintaining both the contact and virtual account database.
Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image.
Identify recurring issues, identify root causes (with the assistance of management or mentor), and propose process improvement solutions.
Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time.
Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers.
Successfully completes other projects as assigned by management.
Achieve delinquency goal, as assigned monthly
Achieve quality and activity goals, as assigned monthly
Achieve other goals as assigned by management
Demonstrate excellent customer service/listening skills and provide timely follow-up
Ability to work independently, consistently providing quality work with minimal management supervision.
Demonstrates a positive attitude, quality work ethic, works well with others, and respectful of other associates at all times.
Bachelor’s degree or equivalent experience preferred.
Experience Preferred: 3-5 years of Collections/Customer Service experience.
Strong verbal and written communication skills.
Intermediate knowledge level of Microsoft Office products
Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met.
Experience with large customers containing multiple schedules.
Experience with understanding payment application and payment reconciliations
Proven analytical problem solving skills and basic math skills required
Ability to multitask and excel in a fast paced environment.
Strong ability to prioritize, with excellent time management skills.
Successful utilization of systems: SalesForce, Unified Desktop
About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2017† and is one of Fortune Magazine's World's Most Admired Companies in 2018. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visitingand follow us on Twitter @CanonUSA. For media inquiries, please contact.
† Based on weekly patent counts issued by United States Patent and Trademark Office. .
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Requisition ID 19069
Position Type Full-Time