Canon USA & Affiliates Digital Service Specialist in Horsham, Pennsylvania
Canon Solutions America Digital Service Specialist will service and maintain supported cut sheet products and certain large format products in accordance with CSA Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. You will diagnose routine mechanical and system failures using established procedures and perform basic customer network installs.
Diagnose routine mechanical and system failures, using established procedures for products on which you are certified
Service and Repair designated equipment, as assigned, to Canon standards and specifications and are successful on those repairs with support as required
Report to DSM product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping
Meet customer demands by providing efficient, responsive and accurate Field/Shop/onsite repairs
Properly maintains all technical information, FSR’s, Expense Reports and Canon property assigned
Communicate with supervisors and other departments, if necessary, regarding the solution of escalated technical and / or customer service related problem areas
Possess good customer communication and satisfaction skills
Responsible for maintaining the performance of machines to which you are assigned as the primary engineer
Responsible for maintaining performance at a level which help to achieve the districts overall metric targets
Associate Degree in Electronics or equivalent training in Military/ Trade School / Industry or equivalent experience
Completion of an Electronics school or equivalent electronics training
Possess a basic understanding of internet environments
Able to lift 50 lbs and be in a mobile activity more than 50% of the time. (Walking, standing, stooping/kneeling)
Valid Driver's License and acceptable driving record necessary
New technicians participate in Canon's 6 week comprehensive training program known as Printing & Digital Imaging Foundations, you will learn the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician.
About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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Requisition ID 19298
Category Product Support
Position Type Full-Time