Canon USA & Affiliates Field Service Technician in Grand Rapids, Michigan


Canon Solutions America's Field Service Technicians are responsible for servicing specific business system products including: black & white and color printers and copiers, facsimile equipment, document management solutions and related software.


  • Within a designated territory, visit our customers to provide repairs to our products and related software.

  • Perform full evaluations of the history of equipment, current condition, and estimated time and parts necessary to complete repairs or maintenance.

  • Troubleshoot and repair mechanical or electrical issues as well as provide preventative maintenance on all machines serviced.

  • Act as a valuable technical liaison to our customers and play a key role in their satisfaction


  • Associate’s degree in an Electro-Mechanical, Engineering, or related area of study is a big plus; or High School / GED with equivalent electro-mechanical experience.

  • 0-5 years of related experience.

  • Electro-mechanical skills and aptitude.

  • Proven customer service experience.

  • Ability to work independently.

  • Ability to lift up to 50 pounds and a valid driver’s license

*New technicians participate in Canon's 7 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician.

Company Overview

About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

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Posting Tags


Requisition ID 19310

Category Product Support

Position Type Full-Time