Canon USA & Affiliates Field Service Technician (Digital Service Specialist) in Eagan, Minnesota
Services and maintains Canon Solutions America supported, multi-functional equipment in accordance with Service and Parts Standards to achieve efficiency and a high level of customer satisfaction. Diagnoses mechanical and system issues, using established procedures and perform basic customer network installs. Unresolved problems will be escalated in accordance with standard procedures.
Diagnoses mechanical and system issues, using established procedures for products on which you are certified.
Services and repairs designated equipment, as assigned, to Canon standards and specifications and are successful on those repairs with support as required.
Reports to manager product failure trends and serviceability issues with necessary supported documentation ensuring accurate information and record keeping.
Meets customer demands by providing efficient, responsive and accurate Field/Shop/onsite repairs.
Properly maintains all technical information, FSR's, Expense Reports and Canon property assigned.
Communicates with supervisors and other departments, if necessary, regarding the solution of escalated technical and/or customer service related problem areas.
Responsible for maintaining the performance of machines to which you are assigned as the primary engineer.
Responsible for maintaining performance at a level which help to achieve the districts overall metric targets.
Typically requires general education and/or vocational training but little to no experience.
Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
Possess a basic understanding of internet environments. Successful completion of the 120 day introductory period and completion of the PDIF new hire class.*
Possesses good customer communication and satisfaction skills.
Will require local travel (valid driver's license and acceptable driving record necessary).
Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).
*New technicians participate in Canon's 7 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician.
About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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Requisition ID 21853
Category Product Support
Position Type Full-Time