Canon USA & Affiliates Field Service Technician- Production Print in Des Moines, Iowa
The Canon Solutions America Field Service Technician is responsible for repairing and maintaining Canon Solutions America (Oce) production printing products (Ultra-Fast, High Volume Printers) in accordance with Canon Solutions America Service and Parts Standards to achieve efficiency and a high level of customer satisfaction in a 24/7 field service environment.
Supports Printing Systems equipment and customers operating their business 24/7 (on-call rotation work).
Installs, maintains, and repairs company products and systems at customer sites, this includes hardware, software and networking products.
Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures.
Uses the escalation process to inform Field Engineer, Field Service Manager, Specialist and Headquarters of unresolved issues, as well as, suggestions to improve equipment performance.
Manages parts inventory and territory to comply with established operating standards.
Performs and oversees machine factory modifications and software/operating systems upgrades on equipment to insure optimum performance.
Establishes and maintains face-to-face customer relations.
Has understanding of customers’ entire workflow and associated print management applications.
A minimum of an Associate’s degree or equivalent training in Military/Trade School/Industry or equivalent experience or completion of an Electronics school or equivalent electronics training with one to five years of related experience
Possess an understanding of computer platforms, general application software, and networking environments. A+ Certification a plus
Military background a huge plus
Proven electro-mechanical skills
Excellent customer service skills
Effective communication and organizational skills
Must be able to work effectively and cooperatively with supervisors, other team members, and with customers, and must be able to clearly communicate technical information, both orally and in writing
You must be able to effectively manage your own time, inventory and ensure that work is completed efficiently, including scheduling work to accommodate customer's needs and end user SLAs
You must possess a valid driver's license and the ability to lift 50 pounds
The ability to work in a 24/7 environment and handle on-call rotations as needed
About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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Requisition ID 19177
Category Product Support
Position Type Full-Time