Canon USA & Affiliates Representative, Cust Svc I in Burlington, New Jersey
Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types.
Provides outstanding Service to customers calling the dispatch team for service.
Responds to routine Customer inquiries via live Call or Email as needed.
Provides follow through on any special Customer needs in a timely manner.
Typically requires general education and/or vocational training plus 1 to 2 years of related experience.
High School Diploma or equivalent.
Successful completion of Call Taker New-Hire training and introductory period.
Must be able to work wide variety of work shift/schedules with short notice.
About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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Requisition ID 19754
Position Type Full-Time