Canon USA & Affiliates Contracts Supervisor in Burlington, New Jersey
If you are a detail oriented, motivated individual and you enjoy a challenge, this may be the position for you! The Contracts Supervisor is responsible for the day to day management and administration of Service Contract Agreements for a specific part of a region.
Monitor the day to day activities of all team members through analysis of reports and knowledge of business requirements.
Ensure timely and accurate completion of contract set up, renewal, meter capture, and customer service related activities.
Perform all required management tasks regarding personnel including interviewing, training, employee development and employee discussions.
Handle all escalated and difficult customer service issues.
Research billing discrepancies.
Two or Four year degree in business administration and/or equivalent experience in related field
Minimum of one year of either supervisory or senior administrative experience
Excellent pc skills including MS Excel and Word
Prior Customer Service experience required
Prior Contracts experience preferred
Strong oral and written communication skills
About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.
Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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Requisition ID 19340
Position Type Full-Time